Shipping Policy

About Amazon Concepts (U) Ltd

Welcome to Amazon Concepts (U) Ltd, your trusted destination for top-quality packaging materials.

We are located in Kampala, Wandegeye Market, South Wing, Level 2, Rm 176

With four (4) years of expertise, we're your go-to source for materials that redefine comfort, durability, and versatility.

Our mission is simple: "To make packaging better for everyone, so businesses can create brands people love."

We take pride in our commitment to honest pricing, ensuring satisfaction for our clients, and contributing to a sustainable community.

Discover the difference with Amazon Concepts, where quality meets class.

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Shipping policy

At Amazon Concepts (U) Ltd, we strive to ensure your orders are processed promptly and delivered with care.

Here's what you need to know about our shipping:

  • Processing Time: Orders are typically processed within 1-2 business days.
  • Shipping Rates: We offer transparent shipping rates based on the weight and destination of your order. You can view the shipping cost during the checkout process.
  • Delivery Time: Delivery times vary based on your location. Standard shipping generally takes 2-3 days, while expedited shipping is available for quicker delivery.
  • Order Tracking: Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor your package's journey.

For any shipping inquiries or special requests, feel free to reach out to our customer support at +256 703 502344.

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Return Policy

We want you to be delighted with your purchase from Amazon Concepts (U) Ltd.

If for any reason you are not satisfied, here's our return policy:

  • Returns: You have 7 days from the date of delivery to initiate a return.
  • Conditions for Return: Items must be unused, in their original packaging, and in the same condition as received.
  • Return Process: To initiate a return, please contact our customer support at +256 703 502344.

Our team will guide you through the return process and provide you with the necessary details.

  • Refund: Once we receive and inspect your returned item, we will process your refund. Please note that shipping fees are non-refundable.
  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or offer a refund, as per your preference.

For any additional assistance or inquiries, don't hesitate to contact our customer support. We are here to ensure your shopping experience with us is exceptional.

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