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About Amazon Concepts (U) Ltd
Welcome to Amazon Concepts (U) Ltd, your trusted destination for top-quality packaging materials.
We are located in Kampala, Wandegeye Market, South Wing, Level 2, Rm 176
With four (4) years of expertise, we're your go-to source for materials that redefine comfort, durability, and versatility.
Our mission is simple: "To make packaging better for everyone, so businesses can create brands people love."
We take pride in our commitment to honest pricing, ensuring satisfaction for our clients, and contributing to a sustainable community.
Discover the difference with Amazon Concepts, where quality meets class.
Shipping policy
At Amazon Concepts (U) Ltd, we strive to ensure your orders are processed promptly and delivered with care.
Here's what you need to know about our shipping:
- Processing Time: Orders are typically processed within 1-2 business days.
- Shipping Rates: We offer transparent shipping rates based on the weight and destination of your order. You can view the shipping cost during the checkout process.
- Delivery Time: Delivery times vary based on your location. Standard shipping generally takes 2-3 days, while expedited shipping is available for quicker delivery.
- Order Tracking: Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor your package's journey.
For any shipping inquiries or special requests, feel free to reach out to our customer support at +256 703 502344.
Return Policy
We want you to be delighted with your purchase from Amazon Concepts (U) Ltd.
If for any reason you are not satisfied, here's our return policy:
- Returns: You have 7 days from the date of delivery to initiate a return.
- Conditions for Return: Items must be unused, in their original packaging, and in the same condition as received.
- Return Process: To initiate a return, please contact our customer support at +256 703 502344.
Our team will guide you through the return process and provide you with the necessary details.
- Refund: Once we receive and inspect your returned item, we will process your refund. Please note that shipping fees are non-refundable.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or offer a refund, as per your preference.
For any additional assistance or inquiries, don't hesitate to contact our customer support. We are here to ensure your shopping experience with us is exceptional.